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Return policy for products:
Customer satisfaction is our top priority our philosophy is that "The Customer Is King." We at Buy-BelowRetail feel every transaction should result in a pleasant, convenient and successful shopping experience. If it is not, we are happy to offer a refund on the return of any New Watch purchase within 30 days of the shipment date. We also offer a refund within 30 days of purchase for Writing Instruments, Leather Goods or Handbags, Ties or Scarves, Fragrances and Sunglasses. To expedite your return, we ask that you note the following:

  • The product must be in new, unused, and unworn condition with all original packaging materials, unused warranty cards, and instruction booklets.
  • Before returning an item, please obtain a Return Authorization (RA) number by either calling Toll Free 1-800-263-0226 or emailing us at The RA number must be written on your original invoice and on the return shipping label. Any returned items that are not accompanied by an official RA number will not be accepted.
  • If the product you're returning included a special offer, the additional item(s) must also be returned, or you may choose to have the cost subtracted from your refund.
  • A return may void a multiple purchase discount.
  • All refunds will be credited the full purchase price, and will be made in the same manner as the original purchase.
  • Add $35.00 or 6% for restocking fee.
  • Returns must be sent prepaid and insured for the full price to:

    If shipped from U.S.A.
    U.S.A World Headquarters
    23600 Mercantile Road Suite 2D
    Beachwood, Ohio 44122
    Toll Free 1-800-263-0226
    Phone 216-292-7805
    Fax 216-292-7812


    If shipped from Hong Kong
    16-26 Kwai Tak Street
    3/fl unit 306, Kwai Chung
    N.T. Hong Kong
    Phone 852-2540-9961
    Fax 852-2540-6773
    Email or

    Returns for repair
    BBR Services Center
    1030 Euclid Ave.
    Room 314 Truman Building
    Cleveland, Ohio 44115
    Attention: Sharhruq N. Siddiqui
    Phone 216-781-5177
    Fax 216-781-1460

New and unused means that there are no marks on the item or any wear on the tags (such as the hologram or shipping tags) or the case. We do not sell used items and will not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser. is not responsible for any item that is not returned in the manner set forth above. Please discuss any additional questions you may have with a customer service representative when you contact us for an RA.

(On International Pacific Rim return to Hong Kong, the 30 day return policy does not apply. You will be notified before your order is taken.)

Exchange Policy:
The exchange policy is the same as the return policy except for the following:

1. Call to find out the availability of an optional model.

2. Enclose invoice with defect information or optional model number desired.

3. All exchanges are charged a shipping fee of $8.95 for 2nd Day Air delivery.

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