Why Buy Below Retail
   Special Orders
   Watch Terms
   U.S.A. & Canada Shipping
   International Shipping
   Trade-In Program
   Leasing Options
   Customer Protection
   Site Security
   30, 60, 90 Plan
   Order Status
   Tracking Information

How can I order Buy-BelowRetail merchandise?
You may choose among the following two ways to place an order: To place an order by phone, please call Toll Free 1-800-263-0226 between 9:00AM-9:00PM EST Sunday-Saturday. At any time, you may order items from our merchandise selection here at To begin your tour of selected Buy-BelowRetail merchandise from anywhere within, you may click on Product Catalog on the side navigation bar. Once inside the Product Catalog area, choose from the menu of options in the product category that interests you. You can scroll through the items that are available within the menu at the bottom of your page. Click on any product image to view it in greater detail with a description and price.

How can I check on the status of my order?
For any questions pertaining to a order placed or already received, please contact Customer Service Toll Free 1-800-263-0226 between 9:00AM-9:00PM EST Sunday-Saturday. Or click here to go to the Order Status page.

How will my order be shipped?
Click Here to go to the shipping page.

Is there sales tax online?
Local taxes, if applicable, will be added to your order. Add the applicable sales tax for deliveries within the state of Ohio.

How can I return or exchange my merchandise?
Articles are accepted for credit or exchange if returned in salable condition within 30 days, accompanied by a sales receipt and an RA number. You must have a Return Authorization Number. Click Here for more details. Returns may be sent to our Customer Service Center. A refund will be made to the purchaser upon request if payment has been received. Gift recipients are entitled to a nonrefundable merchandise credit. To return or exchange your gift selection, please follow the instructions included with your package. If you have any questions, please contact:

If shipped from U.S.A.
U.S.A World Headquarters
23600 Mercantile Road Suite 2D
Beachwood, Ohio 44122
Toll Free 1-800-263-0226
Phone 216-292-7805
Fax 216-292-7812

If shipped from Hong Kong
16-26 Kwai Tak Street
3/fl unit 306, Kwai Chung
N.T. Hong Kong
Phone 852-2540-9961
Fax 852-2540-6773
Email between 9:00AM-9:00PM EST Sunday-Saturday.

Can I ship my order to an international location?

How do I get an item repaired?
We repair items that are under warranty. If not, will provide you with a cost estimate for the repairs. Please send your item(s) to:

BBR Services Center
1030 Euclid Ave.
Room 314 Truman Building
Cleveland, Ohio 44115
Attention: Sharhruq N. Siddiqui
Phone 216-781-5177
Fax 216-781-1460

Please provide contact information and a detailed description of what is wrong with the item. You will be sent detailed information and the fee estimate after an assessment has been made.

Where can I found out about watch terminology?
Click here to find out about watch terminology.

How will I know you received my order?
You will receive and email confirmation. If any items you have requested are not in stock we will send you notification.

When will my order be shipped?
Shipping occurs after performs its quality assurance test, which includes the following activities: credit card approval, verification of shipping address, and availability of requested item. Orders placed after 5pm will not be processed until the following business day.

Are there any location restrictions pertaining to shipping?
No, you may ship anywhere. However, some locations may take a few extra days due to logistics.

Does the Web site feature every watch available for the brand names offered?
No. But you may call Toll Free 1-800-263-0226 or email to request availability of items.

How do I know what the USD will be?
Click here for a currency converter: Currency Converter.

What is the warranty on my item?
Click here for warranty details.

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